FAQS

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In the event of rain 123 Fun Jumpers policy is that order a customer can cancel the delivery with no charge.  (deposits or any payments are held for one year and can be used on future rentals. No Refund will be made) 

 A: We allow cancellations up to 5 business days prior to the party with no charge (any deposits or payments will be held in your name for one year for a future booking-payments or deposits will not be returned) but if you cancel with in the 5 days You loose your deposit and a 20% restocking fee is charged to the credit card on file or must be mailed in. If you cancel at the door or the driver has already been dispatched then you lose the entire payment. If you book a entertainer or face painter you must pay in full and NO REFUND is given. 

 A: Most of our jumps accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance. 

 A: Bay Area Jump takes credit cards, cash or company checks.  Normally we take a small deposit when you book by credit card (this deposit is deducted against the total cost of the order) and then you have the option of paying cash for the remaining balance or putting it on the same credit card you paid your deposit or a different card.  The final payment if paid on a credit card will normally be charged a few days prior to the event.  

 A: Yes. Bay Area Jump carries a $2million dollar general liability insurance policy. A copy of our insurance contract is available for review at anytime. Just ask. 

 A: We will call you that morning to discuss rain concerns. There is no charge to you for a canceled reservation due to the weather. Any payments will be good for up to one year for a future booking.there will be NO REFUNDS for weather.( ie rain, wind, too hot.) 

 A: We do offer attendants to staff the units, they are $50 per hour with a 4 hour minimum. 

  A: You can call us directly at: (925) 826-9932, e-mail us at: 123funjumper@gmail.com or just book online now. 

 A: You may have to contact the park authority to determine the requirements needed to set up a jump in your area. We are pre registered with several parks in the Bay Area. You may call us for details. You may also need to rent a generator or gas blower to power the unit. We can rent one to you or you may bring your own. It is the customers responsibility to check with the park for size and inflatable requirements. Generators will last approximately 5-7 hours if your party is longer than that you need to provide gas for the extra time. 

 A: A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Some of our bigger units may need bigger entrances ask you operator if you are concerned. 

A: Rental periods vary, but typically range an 8 hour day is standard but you get to control that. We will normally bring the jump out in the morning after 9:00 AM and we normally won't pick up much after 7:00 PM. WE RECOMMEND BOOKING THE DELIVERY ONE HOUR PRIOR TO PARTY START TIME. This is in case the driver may get held up at a party prior to yours or traffic, he isn't running into your party time. We do allow overnight parties for an additional charge, as long as the jumper is in a safe location and the customer understands they are responsible for the cost if stolen or damaged. Remember if your at a home we can deliver as early as 8:00 AM and pick up can be up to 3 hours after your stated pick up time. If this would be a problem let your operator know or put it in the notes if you book online.  If you need an exact delivery time with no delivery window (normally a delivery window is 1-2 hours)  there is an additional $100 fee.  

 A: Set up usually takes approximately 15-30 minutes, providing there are no obstacles on the surface where the unit will be operating to set and the same for takedown.